TERMS OF USE AGREEMENT

1. PARTIES

This TERMS OF USE AGREEMENT (hereinafter referred to as the “Agreement”) is entered into between Global Computer Control Systems Industry And Trade Lımıted Company, the owner of the website https://elrasaglik.com/ and the ELRA mobile application, located at Vatan Cad. İskender Saray Apt. 31/5 Fatih/İstanbul (hereinafter referred to as “Global Bilgisayar”), and the User, who registers to https://elrasaglik.com/ and/or the ELRA mobile application by accepting the terms and conditions of this Agreement, in order to set forth the terms and conditions governing the User’s utilization of the services provided by Global Bilgisayar.

By electronically approving this Agreement, the User acknowledges that they have read, understood, and accepted the mutual rights and obligations regulated herein, and that this Agreement becomes effective upon the completion of their membership registration on the ELRA mobile and/or web application.

Global Bilgisayar and the User shall be referred to individually as a “Party” and collectively as the “Parties.”

2. DEFINITIONS

In the implementation and interpretation of this Agreement, the following terms shall have the meanings set forth below:

Elra Platform:

A healthcare platform providing remote healthcare services within the scope of the Regulation on the Provision of Remote Healthcare Services published in the Official Gazette dated 10.02.2022 and numbered 31746 (hereinafter referred to as the “Regulation”). The Elra Sağlık Remote Health Service Platform (“The Elra Platform”) refers to the website https://elrasaglik.com/ and the ELRA mobile application. The Elra Platform is licensed and authorized in accordance with Article 8 of the Regulation and provides remote healthcare services pursuant to Article 7, excluding the prohibitions and limitations stipulated under Article 14.

Content:

All types of information, files, images, numbers, and other visual or audio materials published on the Website and Mobile Application.

User(s) / Member(s):

Any real person who is at least 18 years old, has full legal capacity, completes the registration process, and accepts this Agreement in order to access the services offered through the Elra Platform.

Persons under the age of 18 cannot be a party to this User Agreement. In cases where such usage is detected, the individual shall not benefit from any user rights even if registration has been completed. Elra shall not be held liable for any damages or disputes arising from such use.

Services:

All services provided within the Elra Platform. These services are provided electronically through general data processing and telecommunication systems based on the User’s request and involve data exchange and video communication. The parties must be present in the video communication environment simultaneously during these processes.

Mobile Application:

Applications that Users can download from various mobile operating system stores, where contents and services provided under the Elra Platform are published.

Website:

The website through which the services offered within the Elra Platform are provided — https://elrasaglik.com/.

Healthcare Professional:

Doctors, dentists, psychologists, physiotherapists, gynecologists, dietitians, therapists, and other licensed health professionals not specifically listed above.

Institution:

Entities where medical services are provided.

Profile:

Sections on the Website where information and reviews about an Institution or a Healthcare Professional are compiled.

Healthcare Facility:

Healthcare institutions and organizations authorized by the Ministry within the scope of the Regulation to provide remote healthcare services.

Account:

A user identity, verified through a username and password, allowing Users or Healthcare Professionals to access specific services through the Website.

Remote Healthcare Service:

Healthcare services provided by authorized healthcare professionals to patients via a remote health information system, in accordance with the Regulation and applicable legislation.

Remote Health Information System:

A secure software system enabling written, audio, or visual communication, produced or registered and approved by the Ministry for use in remote healthcare service delivery.

Remote Health Information System Service Provider:

A real or legal person or healthcare institution authorized and registered in the Record Registration System to provide services related to the Remote Health Information System.

3. SUBJECT, PURPOSE AND SCOPE OF THE AGREEMENT

The subject of this Agreement is to define the procedures, principles, and conditions regarding all products and services currently or subsequently offered through the Elra Platform, as well as to set forth the mutual rights and obligations of the Parties under this Agreement.

The purpose of the Agreement is to determine the conditions under which individuals requesting remote healthcare services and patients may benefit from services provided by authorized healthcare professionals via the Elra Platform, and to establish the rights and obligations of the Parties accordingly.

By accepting this Agreement, the individual requesting remote healthcare services acknowledges, declares, and undertakes that they accept all services, uses, contents, applications, and statements directed to users, patients, and clients offered or to be offered on the Elra Platform by authorized healthcare providers.

The Elra Platform is designed in accordance with the Regulation on the Provision of Remote Healthcare Services to enable patients to book appointments, receive online and remote healthcare services (e.g., remote patient monitoring, online doctor consultations), follow up on appointments and service outcomes through the platform, and access medical records available on the platform.

This Agreement only regulates the form and conditions of services provided to Users by the Elra Platform. The sales and service relationship between the User and the Healthcare Facility is separate and independent, and therefore outside the scope of this Agreement.

4. MEMBERSHIP AND TERMS OF USE

4.1 Membership procedures can be carried out by completing the application form available on the Website or through the ELRA Mobile Application.

4.2 By becoming a member of the Elra Platform, the User accepts the provisions of this Agreement and agrees to act in accordance with all terms and conditions announced by the Elra Platform regarding use, membership, and services.

4.3 The User must provide accurate information such as full name, date of birth, phone number, and email address when registering. The Elra Platform reserves the right to request any documentation verifying the information provided by the User and/or their relatives. Unless verified through the MERNİS system, the User will not be entitled to receive services from the Elra Platform.

4.4 Conditions for becoming a member:

a. Only real persons can register. To register, one must:

i. Be at least 18 years old,

ii. Have full mental capacity,

iii. Not be under guardianship or custody.

b. Persons under guardianship or custody may only benefit from remote health consultancy services on the Elra Platform through their legal representatives who act on their behalf. Otherwise, such individuals cannot register or benefit from the services of the platform.

c. Legal entities cannot register.

4.5 Applications made by minors, even if registration is completed, will not grant any user rights once detected. Global Bilgisayar shall not be responsible for any claims or damages arising from such unauthorized use.

4.6 To become a member, the User must not have been temporarily suspended or permanently banned from membership by Global Bilgisayar. Individuals who have been suspended or permanently banned, even if they complete registration, will not gain membership rights, and Global Bilgisayar shall not be liable for any resulting damages.

4.7 The User agrees that all information provided during registration is accurate and up to date, undertakes to update such information when changes occur, and accepts full responsibility for any losses or termination of rights resulting from inaccurate or outdated information. The User also agrees to indemnify Global Bilgisayar for any damages incurred as a result of such actions, upon first demand and without need for a court order.

4.8 The Elra Platform is not responsible for verifying or guaranteeing the accuracy, legality, or security of any information or Content uploaded, altered, or provided by the User. The Platform shall not be held liable for any damages arising from incorrect or inaccurate information or Content.

4.9 Membership to the Elra Platform is personal and cannot be transferred, sold, or shared with third parties. If a User transfers or shares their account with others, Global Bilgisayar reserves the right to unilaterally terminate this Agreement and cancel the membership without prior notice. The User shall be responsible for any damages arising therefrom and agrees to compensate Global Bilgisayar upon first demand without the need for a court order.

5. RIGHTS AND OBLIGATIONS OF THE PARTIES

Global Bilgisayar is not the seller or provider of any healthcare service offered on the Elra Platform. The legal relationship between the Healthcare Facility providing remote healthcare services and the individual requesting or receiving such services is separate and independent.

Any dispute arising between the Healthcare Facility and the patient or service requester shall be resolved solely between those parties.

Within the scope of remote healthcare services provided through the Elra Platform, Global Bilgisayar functions solely as the technological infrastructure provider and the Remote Health Information System Service Provider.

5.1. Rights and Obligations of the User

5.1.1 The User agrees that, while performing usage procedures, benefiting from the products or services on the Elra Platform, and performing any transactions related thereto, they shall act in accordance with all the terms contained in this Agreement and all applicable legislation. The User declares that they have read, understood, and accepted all the terms and conditions set forth herein.

5.1.2 In cases where Global Bilgisayar is legally obliged to disclose information to official authorities pursuant to mandatory provisions of applicable law, the User accepts that Global Bilgisayar is authorized to disclose confidential/private/commercial information of the User to such authorities upon their duly made request, and that no compensation or liability claim may be brought against Global Bilgisayar for such disclosure.

5.1.3 The User is responsible for keeping confidential the username, password, activation code, and similar information used to access the Website and Mobile Application. The right to use such information belongs exclusively to the User, who shall not disclose it to any third party under any circumstances. Elra Platform is not obliged to identify persons engaged in unauthorized use. The User acknowledges that they are personally responsible for any consequences arising from use of such information by third parties and that transactions carried out using this information are binding upon them. The User must immediately inform Global Bilgisayar if they become aware that their password has been obtained by others.

5.1.4 The User declares that all transactions carried out on the Elra Platform are performed exclusively by themselves; that the contact information provided to Global Bilgisayar belongs solely to them and is under their control; and that such contact details are actively used. The User shall be liable to indemnify Global Bilgisayar for any damages resulting from the contact details not belonging to the User or from the User’s failure to actively use them.

5.1.5 Persons benefiting from the products and services offered by Global Bilgisayar may act only for lawful purposes within the application. The User bears all civil and criminal responsibility for every action performed on the Platform. The User agrees to comply with the Turkish Penal Code, Turkish Commercial Code, Code of Obligations, Law on the Protection of Consumers, Distance Contracts Regulation, Law No. 5651 on Regulating Internet Publications, Law on Intellectual and Artistic Works, and all other relevant legislation and notices published by Global Bilgisayar regarding the Elra Platform.

If Global Bilgisayar detects a violation of such legislation, it reserves the right to cancel the User’s account or temporarily or permanently restrict access to the Platform. The User accepts full responsibility for any damage to the Platform or third parties resulting from unreasonable system load, unauthorized access, or unauthorized use and agrees to indemnify Global Bilgisayar immediately upon first request, without need for a court order.

5.1.6 All pages of the Website and Mobile Application are subject to the Law on Intellectual and Artistic Works and owned by Global Bilgisayar. All tangible and intangible rights, copyrights, design rights, patents, and other intellectual property rights related to the Platform and any developments, updates, programs, applications, ideas, interfaces, software, code, facilitators, services, and other improvements made or to be made belong exclusively to Global Bilgisayar.

The ELRA brand, logo, mobile application, website, platform design, software, domain name, and all related trademarks, designs, logos, trade dress, slogans, and all other content are the exclusive property of Global Bilgisayar.

By visiting or using the Website and Mobile Application, the User agrees not to infringe these intellectual property rights. No person or organization may, without prior written permission of Elra Platform, publish, copy, transfer, or use any part of the Website or Mobile Application, or establish links thereto, in any manner that infringes the proprietary rights of Global Bilgisayar or third parties.

Creating a user account or benefiting from the services does not grant any rights to such content. The User may not transfer, license, or otherwise assign any financial rights arising from the Law on Intellectual and Artistic Works to third parties. Any such attempted transfer shall be null and void. In case of infringement of intellectual property rights of Global Bilgisayar or third parties, the User shall compensate all damages incurred or to be incurred by Global Bilgisayar.

5.1.7 The User must promptly comply with any requests for amendments or corrections made by Global Bilgisayar. Any delay or failure to comply with such requests shall result in the User being solely responsible for all resulting damages and liabilities.

5.1.8 The primary and essential condition for establishing any form of “User” status is being over 18 years of age. By filling out the membership form and confirming acceptance of the “Terms of Use and Privacy Policy,” the User declares and undertakes that they are over 18 years old. If it is determined that the User was under 18 years of age at the time of registration and approval, Global Bilgisayar may unilaterally terminate this Agreement. In such case, the User shall have no right to object or claim any material or moral compensation and shall indemnify Global Bilgisayar immediately upon first request.

5.1.9 The User may use the Elra Platform only for themselves or for persons for whom they are a legal representative (such as children under their custody or persons under their guardianship). The User undertakes to provide the official documents requested by the Platform proving such authority. Otherwise, the User’s account will not be approved or will be terminated, and the User will be personally liable for any damages arising from unauthorized use on behalf of others.

The User also declares and undertakes that all information, documents, and records shared for such legally represented persons are accurate, complete, and up to date. The responsibility for incomplete or inaccurate information belongs solely to the legal representative, and no liability may be attributed to Global Bilgisayar under any circumstances.

5.2. Rights and Obligations of Global Bilgisayar

5.2.1 Global Bilgisayar reserves the right to amend this Agreement at any time, without providing justification or prior notice to the User. Such amendments become effective and binding upon publication on the Website or Mobile Application. By continuing to use the services, the User is deemed to have accepted such amendments.

If the User fails to receive notifications due to mobile data being disabled, not using the Mobile Application, or similar reasons, all resulting consequences shall be the User’s responsibility, and Global Bilgisayar shall not be held liable.

5.2.2 Campaign terms related to the services offered on the Elra Platform may be modified or cancelled without prior notice.

5.2.3 Global Bilgisayar reserves the right to modify, reorganize, suspend, or terminate the Platform, and to restrict or delete content uploaded by the User or third parties, without prior notice. Such changes become effective upon publication. By continuing to use or access the Platform, the User is deemed to have accepted such changes.

5.2.4 Global Bilgisayar may partially or completely restrict access to the Platform. It shall not be held liable for any inability to use or access the Platform, and the User agrees not to make any claims for such reasons.

5.2.5 Links to third-party websites or content not under the control of Global Bilgisayar may be provided within the Platform. Global Bilgisayar assumes no responsibility for any damages or losses arising from reliance on, or inability to access, such sites or content. The inclusion of such links is for informational purposes only and does not constitute any guarantee of security, legality, or accuracy.

5.2.6 Global Bilgisayar may process data such as phone numbers and email addresses to improve, develop, promote, and inform about services, communicate with the User, and fulfill its obligations arising from the nature of the services provided.

5.2.7 Global Bilgisayar shall not be liable for any delay or non-performance of its obligations due to force majeure, including but not limited to judicial orders, cyberattacks, natural disasters, war, strikes, communication failures, infrastructure breakdowns, power outages, or adverse weather conditions. In such cases, no compensation or liability claim may be made, and obligations shall be suspended for the duration of the force majeure. If the event continues for more than six months, Global Bilgisayar may terminate the User’s account unilaterally.

5.2.8 Global Bilgisayar may restrict or suspend access to ensure network security, prevent or mitigate malfunctions, or for other necessary reasons. It does not guarantee continuous, uninterrupted, or error-free service availability.

5.2.9 The User acknowledges that, in case of interruption or termination of remote health services, they are solely responsible for immediately contacting emergency services or visiting a healthcare facility, and that Global Bilgisayar has no such notification obligation.

5.2.10 The User is solely responsible for the legal and criminal consequences of any comments or posts made on the Platform and agrees to immediately compensate Global Bilgisayar for any material or moral damages arising therefrom. Global Bilgisayar may remove any comments or terminate the User’s membership without notice if such content violates the functioning of the application or public morals.

5.2.11 The duration specified for remote health services represents the maximum limit. No refunds shall be made for unused remaining time if the service concludes earlier.

5.2.12 Global Bilgisayar does not guarantee that the services will operate continuously, accessibly, or without errors. It may suspend the Platform temporarily or permanently due to technical or network issues. In case of transmission failure of sound or image, the remote health service may not start or may be interrupted.

5.2.13 Users may hold multiple appointments simultaneously on the Platform. However, if a User repeatedly makes invalid or malicious appointments, Global Bilgisayar reserves the right to suspend, freeze, or cancel that User’s and related accounts.

6. PROHIBITED CONDUCT

The User shall not use the Elra Platform in any manner that violates the mandatory provisions of law, public morals, customary rules of conduct, or the policies of Global Bilgisayar, including but not limited to the following prohibited acts:

• Using the Elra Platform and/or any part of the website for the purpose of disrupting, altering, or performing reverse engineering;
• Conducting transactions using false information or another person’s information; creating non-genuine user accounts by using false or misleading personal data, including inaccurate or deceptive residence addresses, email addresses, contact, payment, or account information; using such accounts in violation of the Agreement or applicable law; using another user’s account without authorization; acting on behalf of another person or under a false name;
• Allowing third parties to use the User’s account;
• Making an excessive number of invalid or malicious appointments in succession;
• Uploading a profile photo that is illegal, immoral, or violates the rights of third parties (including but not limited to copyright, trademark, or personality rights); conducting any transaction suspected of fraud or money laundering;
• Using the comment and rating systems for purposes other than those intended, such as publishing reviews from the Website on external platforms or manipulating the systems in any way;
• Spreading viruses or any other technology that may damage the Website, its database, or any content located on the Website;
• Collecting or using any information (including email addresses) about users, remote healthcare requesters, patients, or service providers without their explicit consent;
• Creating user accounts using third-party information, conducting transactions using such information, or providing false or misleading details;
• Engaging in activities that may create unreasonable or disproportionately large loads on the Website or Mobile Application’s communication or technical systems or that may harm their proper functioning;
• Using, without prior written consent of Global Bilgisayar, any automated program, robot, web crawler, spider, data mining, or data crawling software or systems (“screen scraping”) on the Website, or copying, publishing, or using any part or all of the Website’s content, or performing reverse engineering;

If the User engages in any of the above-mentioned prohibited acts, Global Bilgisayar reserves the right to terminate, suspend, or freeze the User’s account, or to terminate this Agreement. In such cases, no liability shall be attributed to Global Bilgisayar, and the User shall be obliged to compensate any and all damages suffered by Global Bilgisayar.

7. SERVICES

Global Bilgisayar shall provide Users, through the Elra Platform (Website and Mobile Application), the services whose scope and content are defined under this Agreement.

7.1 Online Video Consultation Service

Through the online video consultation service, Users may consult with healthcare professionals, seek advice, or obtain a second medical opinion. Global Bilgisayar does not specifically recommend or endorse any healthcare provider or medical institution.

This service is not designed for emergency medical issues but for non-urgent medical matters.

If an emergency medical condition exists, you must not use this service.

In the event of any urgent or life-threatening medical situation, you must immediately call 112 (or the relevant local emergency number).

7.2 Service Details

Healthcare Professionals provide their assessments based on the information received from Users. Therefore, they may be unable to evaluate certain critical aspects that could be observed during a physical examination and that may affect their diagnosis or professional opinion.

Although Healthcare Professionals on the Elra Platform remain in contact with Users as needed to minimize such risks and ensure a full understanding of the situation, these limitations always exist.

The Elra Online Video Consultation Service is not a substitute for an in-person examination with the User’s local physician. By choosing to use the Elra Online Video Consultation Service, the User acknowledges, understands, and accepts the scope, limitations, and inherent risks of the service.

Medical advice received through Elra Online Video Consultation is limited and based solely on the accuracy and completeness of the information and data provided by the User. The User accepts and acknowledges that these limitations exist and that they assume all associated risks.

The accuracy and up-to-date status of all information provided by the User in their membership account and related forms are the User’s sole responsibility. Healthcare Professionals make their evaluations based on the accuracy and timeliness of such information.

7.3 Limitation of Liability

Global Bilgisayar shall not be held liable for any services received from other individuals or entities through the Elra Online Video Consultation Service.

Although Global Bilgisayar shall make every reasonable effort, in accordance with ethical obligations, to prevent or resolve problems that may arise, it shall not assume any legal liability for any direct or indirect damages, complaints, or errors arising from the use of the service.

Under no circumstances may Global Bilgisayar be held liable in any manner or under any legal title.

All publicly available content on the Elra Platform (including but not limited to informational materials, articles, explanations, packages, visuals, products, and services) shall not be construed as diagnosis, prescription, or treatment recommendations and do not constitute any form of professional medical advice.

8. PRIVACY AND PROTECTION OF PERSONAL DATA

a) Privacy

8.1 All information, documents, and data obtained by Global Bilgisayar’s employees, managers, shareholders, customers, other users, patients, remote health service requesters, and members—whether financial, legal, operational, commercial, know-how, reports, business plans, briefing notes, customer portfolios, contact information, identity details, health status, patient records and documents, user information, usernames, passwords, working methods, future projects, treatment methods, medical information, marketing strategies, professional secrets, financial data, reporting systems, including but not limited to those listed herein—regardless of whether they exist in visual, verbal, audio, electronic, or physical form, shall be considered confidential information.

8.2 The username and password information required to access the User account and perform transactions on the platform are created by the User, and the security and confidentiality of such information are entirely the User’s responsibility. The User agrees, declares, and undertakes that they are obliged to keep their membership information confidential, to take all necessary measures to maintain this confidentiality, that all transactions carried out with their username and password have been performed by themselves, that they assume full responsibility for these transactions, that they cannot raise any defense and/or objection asserting that such transactions were not performed by themselves, and that they will not refuse to fulfill their obligations based on such defenses or objections.

8.3 The User undertakes to protect all confidential information obtained during the performance of this Agreement with utmost care and confidentiality, to take all necessary measures to ensure its security, not to disclose, use, or allow the use of such information by any third party under any circumstances, and not to use it in any manner other than the purposes of their relationship.

8.4 Breach of confidentiality shall be grounds for termination of the User account and compensation claims. If the User violates confidentiality, they shall be liable to compensate Global Bilgisayar for any and all damages, including material, moral, and reputational losses.

b) Protection of Personal Data

8.5 Users who register by downloading the Elra Platform (mobile application) are deemed to have accepted these Privacy Terms alongside the Terms of Use and are considered to have acknowledged and agreed to be bound by the provisions set forth herein.

8.6 The Disclosure Statements provided to Users before and after registration and before using the Elra Platforms constitute an annex and an integral part of this Agreement. Global Bilgisayar fulfills its disclosure obligations in accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”) and its secondary regulations.

8.7 Global Bilgisayar takes all necessary measures to securely store personal data in accordance with Article 12 of the KVKK, to prevent unauthorized access and unlawful processing. Notwithstanding these security measures, Global Bilgisayar shall bear no liability in the event of damages to confidential information or unauthorized third-party access resulting from attacks on the application or system. In limited cases, in addition to the provisions of this Agreement, Global Bilgisayar may disclose Users’ information to third parties under the following conditions:

1. Compliance with mandatory obligations arising from laws, decrees, regulations, or similar legal provisions issued by competent legal authorities;
2. Requests for information related to members made by authorized administrative and judicial authorities in the course of duly conducted investigations or inquiries.

9. SECURITY

9.1 Information technology systems used within the scope of remote healthcare services, as well as the security of usernames and passwords, shall be ensured by Global Bilgisayar. The ELRA software employs the most advanced security systems. All technological innovations are closely monitored and promptly implemented. However, no system is one hundred percent secure against intentional attacks or unintentional information disclosures (including user data delivered to Global Bilgisayar).

9.2 Global Bilgisayar shall not be held liable for any interruptions, errors, negligence, deletions, losses, delays in transactions or communications, computer viruses, communication errors, theft, destruction, or unauthorized access, alteration, or use resulting from breach of contract, tort, negligence, or other reasons.

9.3 The User acknowledges and accepts full responsibility and awareness of the risks related to unauthorized disclosures, potential intentional attacks, errors, delays, malfunctions, or corruption of data contained in databases and provided to Global Bilgisayar while using the services subject to this Agreement.

10. VALIDITY OF RECORDS

The User acknowledges, declares, and undertakes that in case of any disputes arising from this Agreement, all electronic and system records, commercial records, ledger entries, microfilm, microfiche, and computer records maintained by Global Bilgisayar in its databases and servers shall constitute binding, definitive, and exclusive evidence, and that this clause shall constitute an evidence agreement in the meaning of Article 193 of the Turkish Code of Civil Procedure.

11. TERMINATION OF THE AGREEMENT

This Agreement shall remain in effect as long as the User is registered with the application and shall continue to produce binding effects between the parties; it shall be deemed terminated upon expiration of the User’s membership period or in cases of temporary or permanent suspension of membership. In the event that Application Users violate this Agreement and/or similar rules related to usage, membership, and Services within the Application—especially in the cases listed below—Global Bilgisayar shall have the right to unilaterally terminate the Agreement, and the Users shall be liable to compensate Global Bilgisayar for all damages incurred due to such termination:

• The User engaging in any behavior that manipulates the functioning of the system by any means or performing fictitious transactions,
• The User transferring or granting access to their user profile, which was created exclusively for themselves, to another person,
• The User committing acts that infringe or pose a risk of infringement on the rights of third parties.

The Agreement cannot be unilaterally amended by the User.

12. NOTIFICATION ADDRESSES

12.1 The Elra Platform (Website, Mobile Application) requires Users to provide their mobile phone number and/or email address in advance. The mobile phone number and/or email address provided by the User to Global Bilgisayar shall be deemed the legal address for all notifications related to this Agreement.

12.2 Unless the parties notify each other in writing of any changes to their current email addresses within 3 (three) days, any requests sent to the old email addresses shall be deemed valid and considered as having been delivered to the parties.

12.3 Any notifications made by Elra using the User’s registered email address shall be considered received by the User 1 (one) day after being sent by Global Bilgisayar.

13. DISPUTE RESOLUTION AND JURISDICTION

This Agreement shall be governed by the laws of the Republic of Turkey. The parties shall endeavor to resolve any disputes arising from the implementation of this Agreement amicably between themselves. If an amicable resolution is not possible, the courts and enforcement offices of Istanbul Anadolu Courthouse shall have exclusive jurisdiction.

14. EFFECTIVENESS

14.1 The User declares, accepts, and undertakes that they have read, understood, and agreed to all the provisions of this Agreement and confirm the accuracy of the information they have provided.

14.2 This Agreement consists of 14 (fourteen) articles and has entered into force by mutual acceptance upon the User’s electronic approval after reading and fully understanding each provision.

• The user requesting remote health services and/or the User declares, accepts, and undertakes that they have read, understood, and agreed to all the provisions in this Agreement and confirm the accuracy of the information provided at the time of registration.